our process
Here’s What to Expect Working With Modern
We work hard to put the same pride and workmanship into every single job. Our goal is to make your project our next 5-Star Review. We have the staff, the customer service, the experience and dedication to provide Arizona with top notch automation and smart home installations.
1
Consultation & Estimate
For any project that is too large to estimate over the phone, we will need to schedule a smart home consultation at the property or review drawings before we can provide a quote.
Beginning April of 2022, our estimates now have an expiration date of 30 days due to the ongoing post pandemic supply chain issues. After 30 days, estimates must be reviewed for products that may have become unavailable or increased significantly in price.
2
Approval & Deposit
Once we have sent your proposal we will await your response. We’ll never use high pressure sales or put a rush on a job, however prepared estimates have an expiration of 30 days to to the ongoing supply disruptions.
Once you agree to the scope of work and products used in the estimate, we will covert this to an official invoice and send to your along with a link for a security deposit in the mount of 70% of your total invoice. No special orders for gear or scheduling can be done prior to receiving your deposit.
3
Ordering & Scheduling
Once we receive your deposit for the scope of work, we will order any special equipment required. Gear typically takes 3-5 business days to arrive from the date of the order.
Once your order is placed and we have tracking for shipping, we will reach out to schedule your installation. Installation time can vary based on the complexity of the scope of work. We try to set a 30-minute arrival window for our technicians.
4
Your Installation
When installation day approaches, you can feel confident in your decision to use Modern. You should receive an in-route text message from your lead technician when they are 15-20 minutes away. When bringing in boxes and tools, we be sure to use drop cloths to protect your floors from any damage.
If your installation is in multiple phases or will take more than one day to complete, rest assured that your project is our first priority. We equally appreciate every customer and will work hard to make sure your job is completed in a timely but through manner.
5
Training & Final Payment
Once your installation is complete, we will give you a through explanation of how your system works. Once you have an understanding of how your smart home product(s) work and approve the installation we collect your final payment.
We will always discuss any possible extra charges before completing any work. Any additional charges will be categorized as “Additional Items” at the bottom of your final invoice.
Warranty: We provide a 90-day warranty on our workmanship and installation. HDMI and Optical cables are included in this warranty in addition to programming bugs, replacing faulty audio and video equipment. All equipment has a manufacturer’s warranty and should be replaced using their return processes.